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Terms and Conditions

General Conditions of Sale

The offer and sale of products and services on our website (www.terraesolenorcinerie.it) are governed by these General Conditions of Sale. The products and services purchased on www.terraesolenorcinerie.it (the SITE) are sold directly by Hoxha Marsida, via Vittorio Emanuele 25, 06061 Castiglione del Lago (PG) – VAT number 03305460549 – C.F. HXHMSD85M66Z100R – Business Register of Perugia – REA PG-279873 (the SELLER). You can request any information by e-mail (shop@terraesolenorcinerie.it) or by phone at +39 366 2140587.

For any other legal information, consult the Privacy section.

1 – Our commercial policy

1.1 – The Seller offers for sale, on the Site, the products and services and carries out its e-commerce activity exclusively towards its end users who are “consumers”.

1.2 – A “consumer” is any natural or legal person who operates on the Site for the purpose of commercial, entrepreneurial or professional non-resale, possibly carried out. Anyone who does not fall within the above definition of CONSUMER is invited to refrain from concluding commercial transactions through the Site.

1.3 – In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the “consumer” or in any case to orders that do not comply with its commercial policy.

1.4 – These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products and services on the Site between users of the Site and the Seller.

1.5 – The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller that are present on the Site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of the Site and third parties.

1.6 – We do not sell alcoholic products to minors under the age of 18. Anyone under the age of majority is invited to refrain from concluding commercial transactions through the Site.

2 – How to conclude the contract with the Site

2.1 – The order form contains a reference to the General Conditions of Sale, a summary of the information on the essential characteristics of each product / service ordered and the relative price, VAT applied, shipping costs, the means of payment that you can use to purchase each product / service and the delivery methods of the purchased products / services, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the products / services purchased.

2.2 – The contract must be considered concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.3 – Before proceeding with the purchase of products / services, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the information on the right of withdrawal.

2.4 – The order form will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Orders section.

2.5 – The language available to conclude the contract with the Seller is Italian.

2.6 – Once the contract is concluded, the Site will process your purchase order.

2.7 – The Seller may not process your purchase orders that are incomplete or incorrect or in the event of unavailability of the products / services. In these cases, we will inform you by e-mail or by telephone that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. If the products / services presented on the Site are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30 ) days from the day following that on which you have sent your order to the Seller, any unavailability of the products / services ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.

2.8 – With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products / services on the Site.

2.9 – By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained on the Site, also referred to via links, including the Privacy Policy and the information on the right of withdrawal.

2.10 – Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form, information relating to the essential characteristics of the product / service and the detailed indication of the price, means of payment and delivery costs.

3 – Guarantees and indication of the prices of products / services

3.1 – Only products / services purchased directly from the Seller are offered for sale on the Site.

3.2 – The products / services displayed are inclusive of VAT.

3.3 – The essential characteristics of the products / services are presented on the Site within each product sheet. The images and colors of the products / services offered for sale on the Site are however purely indicative and may not correspond to the real ones.

3.4 – The prices of products / services may be subject to updates. Make sure of the final sale price before submitting the related order form.

3.5 – RETURN AND REFUND POLICY. You can exercise the RIGHT OF WITHDRAWAL within 14 days: write to shop@terraesolenorcinerie.it to specify the reason for the withdrawal; then send the item at your expense to Hoxha Marsida, via Vittorio Emanuele 25, 06061 Castiglione del Lago (PG); after verifying that the product is not damaged, the Seller will reimburse you for the amount spent for the purchase. The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

4 – Payments

4.1 – the Site accepts the following forms of payment: Paypal, Advance Bank Transfer, Cash on Delivery.

Payments with Paypal. Payments will be sent via Paypal by lending a personal account on Paypal.

Payments by bank transfer. If you pay by bank transfer, the goods will be shipped only after verifying that they have been credited to our current account. the Site will check the actual availability of the ordered goods in the 24 hours following the material crediting of the sum to the Seller’s account.

Account holder: Hoxha Marsida. IBAN: IT16O0200838353000102488027

5 – Shipping and delivery of products

5.1 – The shipping costs to ITALY and EUROPE depend on the weight and destination and are calculated and communicated clearly during the order confirmation phase, before proceeding with payment.

5.2 – Couriers do not deliver by appointment, nor are they required to call before delivery.

5.3 – Shipments containing cured meats or cheeses will be shipped only from Monday to Wednesday. Once payment has been received, we will entrust your goods to the Express Courier, whose approximate delivery times are 1/2 working days after collection, in most Italian locations. For delivery times, Saturdays, Sundays and holidays must not be considered. Any delays occurring to the Courier during transport are not our responsibility and cannot constitute grounds for withdrawal or give the right to compensation. Delivery means on the ground floor in front of the main entrance of the house. The package will be delivered during office hours, to the address you have indicated in the order form: since it is not possible to agree with the Express Courier a precise delivery time, we recommend that you use an address where someone is always present for collection . Remember to indicate exactly both the house number and the postal code of your area and that the name you have indicated to us must always coincide with the name or number shown on the intercom.

Shipping costs are calculated on the total order.

5.4 – To know the specific methods of shipment and delivery of the products, please read carefully the conditions indicated in the order. The conditions indicated are an integral and substantial part of these General Conditions of Sale and are therefore considered to be fully known and accepted by you.

5.5 – Upon delivery of the goods by the courier, the Customer is required to check that: the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, affixing RESERVE OF CONTROL (SPECIFYING THE REASON FOR THE RESERVE, eg. “Packaging not intact”, “laundry packaging” , “Crushed packaging”, etc.) on the courier’s proof of delivery. Once the courier’s document has been signed without affixing the RESERVE, the Customer will not be able to make any objection to the Seller about the conditions of what has been delivered.

5.6 – Any disputes regarding goods accepted with reserve as indicated above, must be received in writing and in detail within 7 (seven) days of receipt of the same to the e-mail address shop@terraesolenorcinerie.it

5.7 – In case of repeated impossibility of delivery to the address indicated by the customer at the time of the order, the goods will be deposited at the courier’s warehouses, if within 3 working days it will not be collected, the order will be returned to the Seller’s warehouses .

The order can be sent again at the customer’s request: the cost for storage, the cost of transport for the return, plus the cost for the new shipment will be borne by the customer.

Terms and conditions

The website and its contents, including but not limited to icons and photographic images, are the property of the Seller and are protected by national and international copyright and trademark protection laws.

Any reproduction, distribution, sale, transfer or modification of all or part of the website or its contents is prohibited. The Seller does not provide any guarantee on the updating and completeness of the information published on the Site, declining any liability for damages, direct, indirect or consequential, connected or caused by the use of this website.

The user / visitor of the site acknowledges that technical errors or deficiencies may occur and that, for technical reasons, the website may sometimes not be available.

The Seller does not guarantee that the website is immune from the transmission of viruses. Furthermore, the Seller does not provide any guarantees and disclaims any responsibility for the information provided or the use of any third party website that is linked to it. The Seller grants the user the right to view, store, download and print the contents of this site for personal and non-commercial purposes only.

Unauthorized use of this site and its contents constitutes a violation of intellectual property laws.

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